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Delivery & Returns

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Delivery Information

Standard Delivery Times

We aim to deliver your item(s) within 2-3 working days when ordered before midday.

Orders placed on the weekend will be despatched on Monday.

Delivery Times

We aim to deliver within the time scales set out above. A signature will be requested on delivery on delivery as all parcels are sent 1st class recorded delivery or An Post next day.

Standard delivery charges

Ireland

  • Weight under 28kg and maximum dimension (length-200cm, height-60cm, width-80cm) – postage cost of €8.00
  • For every parcel weight between 197kg and 750kg – postage cost of €55.00
  • Free shipping for all Supplements on orders over €50

Northern Ireland

  • Weight under 28kg and maximum dimension (length-200cm, height-60cm, width-80cm) – postage cost of €8.00
  • For every parcel weight between 197kg and 750kg – postage cost of €70.00

United Kingdom

  • Weight under 28kg and maximum dimension (length-200cm, height-60cm, width-80cm) – postage cost of €16.00
  • For every parcel weight between 141kg and 750kg – postage cost of €80.00

Rest of World

Local Pickup

Local pickup is available from :

1. Collect from B2A Mallow, during opening hours

Location: Quartertown Industrial Estate,Mallow, Co. Cork, P51 PX90

Phone: 083 800 9758

Monday: 6:00 – 12:00, 16:00 – 21:00
Tuesday: 6:00 – 11:00, 16:00 – 21:00
Wednesday: 6:00 – 12:00, 16:00 – 21:00
Thursday: 6:00 – 11:00, 16:00 – 21:00
Friday: 6:00 – 12:00, 15:00 – 20:00
Saturday: 8:00 – 11:00
Sunday: Closed

2. Collect from B2A Frankfield, Cork during opening hours

Location: Curraghconway Business Park Ballycurreen Frankfield, Co. Cork, T12 C920

Phone: 083 442 6275

Monday: 6:00 – 12:00, 16:00 – 21:00
Tuesday: 6:00 – 11:00, 16:00 – 21:00
Wednesday: 6:00 – 12:00, 16:00 – 21:00
Thursday: 16:00 – 21:00
Friday: 6:00 – 12:00, 15:00 – 20:00
Saturday: 8:00 – 11:00
Sunday: Closed

3. Collect from B2A Clonmel during opening hours

Location: Ard Gaoithe Business Park, Cashel Rd, Parknascaddane, Clonmel, Co. Tipperary

Phone: 083 143 6710

Monday: 6:00 – 12:00, 15:00 – 21:00
Tuesday: 6:00 – 11:00, 16:00 – 21:00
Wednesday: 6:00 – 12:00, 15:00 – 21:00
Thursday: 16:00 – 21:00
Friday: 6:00 – 12:00, 15:00 – 20:00
Saturday: 8:00 – 11:00
Sunday: Closed

Having trouble tracking your order? We will check your order status and give you an update.

Please contact us here with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 30 days for a refund less the cost to us of shipping the goods to you initially. Do this by contacting us by email () or telephone (+353 89 270 3974) and quoting the order number supplied to you. Your refund will be paid within 15 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.

Change or Cancel Orders:

Please contact our Customer Services team for advice on +353 89 270 3974 between 9am and 5pm, Monday to Friday. Please be ready to quote your order number. If your order has already been despatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products.

Other information

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Returning Faulty Goods

If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone(+353 89 270 3974) or email () so we can collect and resend.

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