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Delivery & Returns

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Delivery Information

Standard Delivery Times

We aim to deliver your item(s) within 2-3 working days when ordered before midday.

Orders placed on the weekend will be despatched on Monday.

Delivery Times

We aim to deliver within the time scales set out above. A signature will be requested on delivery on delivery as all parcels are sent 1st class recorded delivery or An Post next day.

Standard delivery charges

Ireland

  • Weight under 28kg and maximum dimension (length-200cm, height-60cm, width-80cm) – postage cost of €8.00
  • For every parcel weight between 197kg and 750kg – postage cost of €55.00
  • Free shipping for all Supplements on orders over €50

Northern Ireland

  • Weight under 28kg and maximum dimension (length-200cm, height-60cm, width-80cm) – postage cost of €8.00
  • For every parcel weight between 197kg and 750kg – postage cost of €70.00

United Kingdom

  • Weight under 28kg and maximum dimension (length-200cm, height-60cm, width-80cm) – postage cost of €16.00
  • For every parcel weight between 141kg and 750kg – postage cost of €80.00

Rest of World

Local Pickup

Local pickup is available from :

1. Collect from B2A Mallow, during opening hours

Location: Quartertown Industrial Estate,Mallow, Co. Cork, P51 PX90

Phone: 083 800 9758

Monday: 6:00 – 12:00, 16:00 – 21:00
Tuesday: 6:00 – 11:00, 16:00 – 21:00
Wednesday: 6:00 – 12:00, 16:00 – 21:00
Thursday: 6:00 – 11:00, 16:00 – 21:00
Friday: 6:00 – 12:00, 15:00 – 20:00
Saturday: 8:00 – 11:00
Sunday: Closed

2. Collect from B2A Frankfield, Cork during opening hours

Location: Curraghconway Business Park Ballycurreen Frankfield, Co. Cork, T12 C920

Phone: 083 442 6275

Monday: 6:00 – 12:00, 16:00 – 21:00
Tuesday: 6:00 – 11:00, 16:00 – 21:00
Wednesday: 6:00 – 12:00, 16:00 – 21:00
Thursday: 16:00 – 21:00
Friday: 6:00 – 12:00, 15:00 – 20:00
Saturday: 8:00 – 11:00
Sunday: Closed

3. Collect from B2A Clonmel during opening hours

Location: Ard Gaoithe Business Park, Cashel Rd, Parknascaddane, Clonmel, Co. Tipperary

Phone: 083 143 6710

Monday: 6:00 – 12:00, 15:00 – 21:00
Tuesday: 6:00 – 11:00, 16:00 – 21:00
Wednesday: 6:00 – 12:00, 15:00 – 21:00
Thursday: 16:00 – 21:00
Friday: 6:00 – 12:00, 15:00 – 20:00
Saturday: 8:00 – 11:00
Sunday: Closed

Having trouble tracking your order? We will check your order status and give you an update.

Please contact us here with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Refunds and Returns Policy

Your Statutory Right To Cancel

Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.

Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.

However, by you agreeing that we commence carrying out this service before this cancellation period has expired, Dream Shape Equipment Ltd wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.

We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.

Further Goods Cancellation Policy

If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 30 days of receipt of your goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Dream Shape Equipment Ltd reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.

Our Standard 14 to 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Dream Shape Equipment Ltd and have had to be ordered specifically for a customer. Custom designs are excluded. These options also do not apply to postal Order Returns/Ex Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14 to 30 day online return option. Any free gifts or promotional items received with your order must be returned if an order is cancelled, if not returned these may be charged at the RRP value.

Please note: our couriers do not collect any unpackaged goods.

All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods, please e-mail or at the address below and we will issue a Return Authorisation Number. Goods must be returned to us within 7 days of receipt of the unique return Authorization number being given.

No cancellation of order will be accepted after 30 days from delivery of goods.

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